Privacy Policy

This Privacy Policy explains how Étoile Lash Studio (“we,” “us,” “our”) collects, uses, and protects personal information from clients located in Saskatoon, Saskatchewan, Canada and beyond.

Information We Collect

• Contact details: name, email, phone number when you use our contact form or text line.
• Booking information: appointment dates and service selections via our booking portal.
• Consultation notes: lash goals, health history, allergy details, and patch-test results.
• Website data: anonymized analytics through Google Analytics to understand how visitors use our site.

How We Use Your Information

• To schedule and confirm appointments.
• To customize lash services and aftercare recommendations.
• To send appointment reminders, policy updates, or promotional offers (you can opt out anytime).
• To analyze website performance and improve our Saskatoon lash services.

Information Sharing & Security

We do not sell or rent your personal data. Information is shared only with trusted partners who assist with booking management and marketing, and they are required to protect your privacy. We use secure systems, limited access, and encrypted tools to guard your information. Despite our efforts, no online transmission can be guaranteed 100% secure.

Cookie Policy

Our website uses cookies and similar technologies to remember your preferences and track aggregated usage. You can manage cookies in your browser settings. Disabling cookies may impact functionality of certain features.

Your Rights

As a resident of Saskatchewan or any Canadian province, you can request to access, update, or delete your personal information. Submit requests to [email protected] or call (343) 777-2136. We respond within 30 days.

Data Retention

Booking records and consultation notes are retained for up to five years to meet professional standards. You may request earlier deletion unless we are legally required to keep them.

Third-Party Links

Our website and client reviews page may include third-party links. We are not responsible for the privacy practices or content of external sites. Please review their policies before providing personal information.

Terms & Conditions

These Terms & Conditions govern the use of Étoile Lash Studio’s website and lash services.

Service Eligibility

Clients must be 18 years or older, or have parental/guardian consent. We reserve the right to refuse service if health or safety concerns arise.

Bookings & Cancellations

• A valid phone number or email is required to secure appointments.
• Cancellations or rescheduling requests should be made at least 24 hours in advance via text or the booking portal.
• Late arrivals over 15 minutes may require service modification or rescheduling.

Health & Safety

Please share health conditions, allergies, recent eye procedures, or active infections before your service. We follow Saskatchewan health guidelines and reserve the right to postpone service for the safety of both the client and technician.

Results & Aftercare

Individual results vary based on natural lash health, lifestyle, and adherence to aftercare. Review our new client guide and maintenance schedule to extend retention.

Payments & Refunds

Payment is due at the time of service. Lash services are non-refundable; however, please contact us within 48 hours if adjustments are needed and we will work with you to resolve concerns.

Intellectual Property

All content on this website (copy, imagery, logos) is owned by Étoile Lash Studio and may not be copied or redistributed without written consent.

Policy Updates

Policies may change to reflect updates in laws or studio procedures. Any revisions will be posted with a new effective date.

Contact Us

For questions about this Privacy Policy or Terms & Conditions, please email [email protected] or call (343) 777-2136. Mailing address: Clarence Avenue South, Saskatoon, SK S7J 1M6, Canada.